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Breanna Minor

Instructional Design Professional, M.S. Ed.

I'm Breanna Minor, an Atlanta native Instructional Designer who has a passion for creating instructional materials (print and online) and content design/development overall. I received a Master's degree from Georgia State University in 2023, majoring in Instructional Design & Technology.

 

I have experience with Learning Management Systems, Instructional Design, video editing and graphics software.

 

I enjoy connecting the dots of instruction with design to create an impactful learning experience for learners. I also enjoy engaging with Learning Management Systems in order to track progress, create/upload e-learning materials and monitor user experience.

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Text-Based Storyboard

Once the action map was finalized, I moved into the design phase, beginning with a text-based storyboard that laid the foundation for the learning experience. My intent was to create an immersive, statement, question and answer as well as scenario based simulation. Each module included hover and learn, click and learn or gamification/knowledge check components. The gamification and knowledge base components offered positive and negative reinforcements. 

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Positive reinforcements for correct answer displayed a congratulatory message with a surprise burst of confetti and the character smiling.  Negative reinforcement for incorrect answers displayed a "Try Again" message with the character frowning on screen. 

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Visual Mockups

To ensure I stayed on track with brand colors, I utilized hex codes that were of the company. I created a board to assist me with uniformity in not only colors, but also front styles, colors and sizing. Additionally, I kept a record of titles, headings, subheadings, paragraphs and button formats as well. 

Question Wireframe

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Question Basic Mockup

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Question Hi-Fidelity Mockup

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Results and Takeaways

I'm currently applying the Kirkpatrick Model of Evaluation to assess the effectiveness of the course across its four levels: Reaction, Learning, Behavior, and Results.

 

To evaluate Level 1: Reaction, I developed a post-course survey that the organization will distribute to learners. This survey captures participants’ feedback on their overall experience and gauges how confident and prepared they feel to participate in sessions after completing the training.

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For Level 2: Learning, evaluations will be carried out by LiveTickets Quality Assurance team members. I designed a rubric aligned with the three key behaviors identified in the action map and addressed throughout the course. This tool allows staff to review the agents performance during call reviews and offer constructive feedback to support ongoing development and improvement.

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